REFUND & RETURN POLICY
1. Return Eligibility
You can request return if:
- Wrong product received
- Damaged product
- Missing items
Report within 48 hours of delivery with proof (photos/videos).
2. Non-Returnable Items
Due to hygiene reasons:
- Opened products
- Used items
- Personal care products
3. Return Process
- Email support with proof
- Approval within 2–3 days
- Pickup arranged (if applicable)
4. Refund Process
- Processed within 5–7 business days
- Credited to original payment method
5. Replacement
We may offer replacement instead of refund depending on the case.
6. Late or Missing Refunds
If refund not received:
- Check bank account
- Contact your payment provider
- Then contact us
7. Contact
Email: info@sparklesorganictouch.com